Returns & Exchanges
Your Satisfaction is guaranteed. If for any reason you are not satisfied with your purchase we'll assist you with a prompt refund or exchange. Returns/Exchanges will be accepted up to 30 days from purchase date.
All items must be in original, unused condition (i.e. have not been worn in the water, snow, washed in the laundry machines, etc.) and retained all original tags and packaging. Sunwavesports.com reserves the right to refuse any excessive and/or bad faith returns.
How to Return or Exchange
Please send the return item and the packing slip with the instruction to the address below. Please indicate if you prefer a refund or exchange for another item, size or color. Customers are responsible for prepaying return shipping. No C.O.D.s will be accepted.
We will process your return and follow your instructions. Please allow 7-14 business days for your exchange or credit to be processed. Please allow 1-2 billing cycles for the credit to appear on your statement. Shipping is not refundable. In the event that an exchange item is not available a refund will be issued to your credit card. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling costs will be incurred. Customer pays postage to send the item back. Shipping and handling fees are not refundable.
In the event that your order was shipped for Free
and you want a refund for the order, the original shipping fee will be deducted
from your refund amount. Customer needs to pay for exchange item shipping cost
for heavy and large items such as parka, swim fins, tube, and bags. We cover
one free exchange shipping for other products.
Orders for custom merchandise or special orders cannot be canceled once processed, and are not returnable.