Your Satisfaction is guaranteed. If for any reason you are not satisfied with your purchase we'll assist you with a prompt refund or exchange. Returns/Exchanges will be accepted up to 30 days from purchase date.
All items must be in original, unused condition (i.e. have not been worn in the water, snow, washed in the laundry machines, etc.) and retained all original tags and packaging. Sunwavesports.com reserves the right to refuse any excessive and/or bad faith returns.
How to Return or Exchange
Please Call us at 1-503-343-9727 or email us at Service@Sunwavesports.com. You will be assigned a number when you call us for information regarding returns. Customers are responsible for prepaying return shipping. No C.O.D.s will be accepted. You need to provide your order number or customer ID number before you contact our Customer service people. Please indicate if you prefer a refund or exchange for another item, size or color.
We will process your return and follow your instructions. Please allow 7-14 business days for your exchange or credit to be processed. Please allow 1-2 billing cycles for the credit to appear on your statement. Shipping is not refundable. In the event that an exchange item is not available a refund will be issued to your credit card. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling costs will be incurred. Customer pays postage to send the item back. Shipping and handling fees are not refundable.
In the event that your order was shipped for Free and you want a refund for the order, the original shipping fee will be deducted from your refund amount. Customer needs to pay for exchange item shipping cost for heavy and large items such as parka, swim fins, tube, and bags. We cover one free exchange shipping for other products.
Orders for custom merchandise or special orders cannot be canceled once processed, and are not returnable.
Please send your package including the return/exchange form via a prepaid, traceable method to help ensure a safe documented delivery. Make certain that your name, address and phone # are included.
5105 Watkings Way
Antioch, CA 94531
Effective Date: This Policy was last modified 1.15.2009